Lapland Welcome Inari - Saariselka - Saariselkä

Tuomas V.

Huono

Vincent J.

FR / ENG

Voyage de noce - Honeymoon

Une expérience inoubliable et un guide d’exception. An unforgiven experience, best guide thanks DAVID.

Si vous recherchez quelqu’un d’authentique, gentil, simple et loin des activités touristiques que tout le monde fait, je vous conseille sans hésiter David. Les notations ne rendent pas honneur à l’expérience vécue.
If you search something different as touristic activities, with a kind and authentic David, seriously don’t hesitate and book your tour.

Un total de 3h de parcours, plus de 30kms parcourus, seuls avec David. Le bonheur a l’état pur. 3 hours of driving, Alone with David. We were so lucky and so happy.

Thank you David for all ❤️🙏.

Alba H.

Prior the activity, we contacted the company the week before and two days before to check that we had enough snow and they confirmed. But checking the online cameras in Lapland we were not than sure. When we asked for alternatives, just in case we could not do the snowmobiles, they did not answer.

The tour began with a one-hour delay because the guide was missing. Another staff member, who arrived on time, informed us we had to wait for him.

Once the tour started, his snowmobile broke down after just 20 meters. Instead of addressing the issue immediately, he asked a couple in the group if they’d be willing to reschedule their tour for later, presumably so he could take their snowmobile. The couple declined, as they had other plans. Miraculously, his snowmobile started working again shortly after.

As we continued, it became evident that the path was unsuitable for snowmobiling. It was filled with rocks and barely had 2 centimeters of snow. After only 1 kilometer, his snowmobile broke down again. He spent about 10 minutes calling the office but appeared to get no response. At this point, we (a group of 4 people) suggested ending the tour. He told us we could walk back, claiming it was only 200 meters, which we refused, as the distance was almost 1 km.

The rest of the group (10 people) also decided to abandon the tour due to the poor conditions and lack of solutions. The guide then informed them that they wouldn’t be eligible for a refund if they ended the tour, as he would have enough snowmobiles to continue if four of us would cancel the excursion. Despite this, everyone agreed to return and speak with someone else.

As we started heading back, the guide began calling us, saying we weren’t allowed to leave with the snowmobiles. Ultimately, we convinced him to go back with us on one of the snowmobiles.

When we arrived at the office, he told us to contact the office in Rovaniemi if we wanted a refund and then disappeared. The other member of staff, the one who faced the issue, tried her best to help us, but even she couldn’t reach her boss. After waiting for an hour with no resolution or alternatives offered, we gave up. And we contact the company where we booked the activity.

We wasted an entire day for this excursion. We had driven all the way from Rovaniemi to Saariselkä solely for the snowmobiling experience, which turned out to be an utter disappointment.

The snowmobiles activity it was 169€ per person, which is not a cheap one.
The company where we booked (Get your guide) refunded us the money very quick. It was the only positive thing that happened.

I cannot recommend Lapland Welcome to anyone. The lack of professionalism, organisation, and customer service was appalling. Including they knew there was not enough snow to continue with the activity.

Pati R.

Wir hatten eine wunderbare Zeit in Kätkävaara und wurden vom Team Lapland Welcome super betreut. Alle Aktivitäten haben toll geklappt und viel Spaß gemacht, unsere Köchinnen haben uns morgens und abends lecker bekocht und die Guides versorgten uns tagsüber mit Essen in der Kota oder Restaurant Voucher. Wir können diesen Anbieter sehr empfehlen. Und die Nordlichter waren ein Traum!

Angie C.

Sortie en motoneige de 14h00 à 17h30 : idéal puisque la moitié se fait en plein jour, et l'autre moitié se fait au clair de lune : féérique !
En milieu de chemin, arrêt dans un petit chalet, pour se réchauffer et prendre une boisson chaude.
Guide sympathique.

Tarjini

We booked last minute with Lapland Welcome since we saw that it was supposed to be a clear night, perfect for watching the Aurora. It was just an amazing and out of the world experience.
Franci, our tour guide was the best!!! She is knowledgeable, patient and will take you all the faraway dark locations that are perfect for seeing the lights.
The experience at the camp hut was also so cozy and welcoming.
I am seeing some terrible reviews with other guides, but if you want to do the Aurora tour by car and walking, just make sure you have Franci with you.
Thank you Franci for helping me tick off an item on my Bucket list!!!

Jacky S.

Ich habe über GetYourGuide gebucht und habe einen Tag vorher den Abholort und die Zeit zugesendet bekommen. Abholung sollte 20:05 Uhr erfolgen, wir waren schon um 19:50 Uhr vor Ort und unser Guide hat schon auf uns gewartet und wir sind direkt los. Wir haben alle nötigen Klamotten gestellt bekommen und eine Einweisung in das Schneemobil gab es auch. Danach sind wir zum ersten Spot gefahren, wo wir schon sehr viel Glück hatten mit den Polarlichtern. Dann ging es weiter und die Lichter wurden immer stärker und schöner. Unser Guide hat dieses sofort erkannt und mittendrin einen Halt gemacht damit wir in Ruhe filmen und Fotos machen konnten! Nach einiger Zeit haben wir an einem Tipi gehalten, es wurde Feuer gemacht und wir haben Würstchen und Fleischbällchen am Feuer essen können. Der Rückweg war ohne Stopp da die Lichter langsam weniger wurden.
Wir waren insgesamt von ca 20 Uhr bis 1:15 Uhr unterwegs. Die Tour selbst war mit Pausen etc ca 3 Stunden lang.
Wir sind absolut begeistert! Unser Guide war super lieb, die Fahrt war eine tolle Erfahrung 🥰

Theau B.

We had a wonderfull time with the "Aurora Nothern Lights by Car and on Foot". We arranged the pickup at the K-market in Saariselka, drove to the office to get additional clothes then to the hill where after a short walk we could go out to see the lights and get in to get warmer and enjoy cooking on the fire place. Of course the experience was made better by the luck of seeing many lights.